What To Do in Case of an Accident
In the event of an accident, it is important to follow the steps below to ensure your safety and comply with insurance and rental procedures:
1. Ensure Safety First
Above all, check whether anyone is injured. If there are injuries, immediately call the emergency line 112 to request an ambulance and police assistance.
2. Do Not Move the Vehicle
Unless instructed by the authorities or if it poses a traffic hazard, leave the vehicle in its current position. This is important for proper documentation of the incident.
3. Exchange Information with the Other Party
Exchange and record the following details with the other driver(s) involved in the accident:
• Full name
• Phone number
• License plate number
• Insurance details
• Driver’s license information
4. Police Report and Accident Form
If the accident is serious or there is a dispute between the parties, the police must be called, and an official report should be filed. For minor incidents, a traffic accident report form must be filled out and signed by both parties.
5. Take Photos and Videos
Take clear photos and videos showing the accident scene, the position of the vehicles, and any visible damage. These documents are important for the insurance process.
6. Notify Our Company
Please contact Avores Mobility as soon as possible after the accident. Our 24/7 support team will provide you with the necessary guidance.
7. Do Not Abandon the Vehicle
Do not leave the vehicle at the scene without first receiving instructions from our company representatives.